web design - application development - hosting - ecommerce - internet marketing - content management - open source development


	Services
	Application Development Web Design Internet Marketing Hosting Consulting and Support


	Consulting and Support
	Overview Package Comparison

Client Response

"Contact Designs successfully created a compelling, creative and intuitive web site for our company. They developed an easy way for us to keep all of our own content updated with their user-friendly interface and they went the extra mile to make sure that we were happy with the entire site. Needless to say we could not be happier with our choice to have Contact Designs develop our site and look forward to working with them continuously in the future."

Ashley Carter
Website Coordinator
Scott Communities
Visit Web Site

Consulting and Support / Package Comparison

We offer the most comprehensive set of support and consulting services in the industry, allowing you to improve and expand, while reducing costs and risk. Clear, precise pricing makes it easy to meet your budget now, while planning strategically for future expansion. We offer four levels of support:

Silver
This plan is an excellent choice for organizations that are either a) largely technically self sufficient or b) lack substantial technical consulting needs. Oftentimes this plan is a good option for companies right after they have launched a new site and may need some additional help in order to effectively manage the rollout.
Gold
Offering significant cost savings as well as a technical account manager, this plan caters to businesses that need a technology partner that can provide the expertise and leadership needed to bring their web presence to the next level.
Platinum
Building even further on the cost savings offered by the Gold plan, this plan offers organizations a technology partner that deeply understands their business objectives and takes a personal interest in helping them achieve those goals.

In the absence of a pre-purchased support plan, we still offer expedient and professional support to all customers at the rate of $150-200/hour (non-expedited). The advantage of purchasing a support plan, from a cost perspective, is lower hourly rates and the elimination of increased rates for expedited work during business hours. Contact us today to learn more about our consulting and support services.

	Silver	Gold	Platinum
Problem Resolution Support
Knowledge Base
24x7 Support System Access
Account Web Interface
Business Hours Max. Initial Response Time	6 hours	3 hours	1 hour
Non-Business Hours Max. Initial Response Time	12 hours	6 hours	6 hours
Avg. Initial Response Time	1 hour	30 minutes	30 minutes
Web Site Support
GUI Design
Pages/Flash/Graphics
Content Updates
Forms/Scripting
Application Support
Application Troubleshooting
Performance Tuning
Custom Programming/ Development
Customized Reporting
Consultative Support
Schema Review
Code Review
Environment Review
Internet Marketing Analysis
Web Site Analysis
Security Assessment
Account Management
Technical Account Manager
Scheduled Status Calls
Scheduled Onsite Visits*
Scheduled Environment and Performance Review
Price and Hours Breakdown
Support Hours	10	60	150
Hourly Rate	$130/hour	$115/hour	$100/hour

* Travel expenses must be paid by client

Consulting and Support / Package Comparison

Silver

Gold

Platinum